Shipping Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.
Shipping Policy - the basics
Having said that, a Shipping Policy is a set of legally binding terms defined by Point The Way AI, as the provider of this digital service website. The Shipping Policy outlines the legal boundaries governing the delivery expectations of our AI chatbot service, specifically tailored for UK pointing and masonry businesses.
Since our offering is a digital product with no physical goods, this policy focuses on the instant online delivery of our SaaS solution, distinguishing it from traditional e-commerce shipping terms. #
This policy is designed to protect both Point The Way AI and our customers, aligning with UK consumer protection laws, and reinforces our commitment to transparency and trust for all pointing professionals engaging with our platform to boost their lead generation efforts.
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the nature of the digital delivery (e.g., immediate access post-purchase via a secure embed code); confirmation of no physical shipping costs or delays; conditions for accessing the service (e.g., a stable internet connection and compatible website platform like Wix or WordPress); the process for troubleshooting delivery or integration issues with dedicated UK-based support; and a statement on the absence of return shipping needs due to the digital format.
For Point The Way AI, it specifies that our AI chatbot is delivered instantly online upon subscription activation, accessible through a straightforward installation process managed by our team or guided for DIY setup. It includes provisions for support in case of integration challenges, ensuring seamless lead capture, repointing query responses, and CRM synchronization with tools like HubSpot or Zapier.
Additionally, it references our 15-day refund policy as the recourse for any delivery dissatisfaction, and notes that delivery is contingent upon the customer’s website meeting minimum technical requirements. To learn more, explore our guide on crafting effective policies tailored to digital services.